品牌酒店咖啡厅训练手册.docVIP

Holiday Inn Gujing ShangHai Food Beverage - Service 餐饮服务 Café Restaurant Operation/Training Manual 咖啡厅运作/训练手册 CONTENTS 纲要 Introduction 介绍 Overview 概况 Location 位置 Opening Hours 营业时间 Seating Capacity 座位数量 Specialty 特点 Number of Staff 员工数量 Goal 目标 Music 音乐 Floor Plan/Table Layout/Table set up 平面图 Organization Chart - Food Beverage 餐饮部组织图 Organization Chart – Restaurant 餐饮部各部门组织结构图 What We Expect of You? 我们期待什么? Team Work and Co-operation 团队精神和运作 Obligations by Employees 员工的义务和责任 What is a Guest? 客人是什么? When Leaving your Restaurant? 你什么时候离开餐厅? Sick Day 病假 Roster 排班 Tips 小费 Briefi