家乐福连锁超市-热忱待客训练-家乐福连锁超市.pdfVIP

“热忱待客”训练 “How To Welcome Customers”Training 1 热忱待客 How to Welcome Customers 训练目的 Objective of The Training 参加这个培训课程后，你可以学到 You can learn the following things through attending the training class ： • 如何更好了解顾客的需求和期待 How to understand customers‟ needs and expectations • 以恰当的仪容，用语和态度来对待顾客 Welcome the customers with proper appearance, wording and manner. • 和顾客有效的互劢 Communicate more effectively with customers. • 把以上所学用在日常生活上，使自己有成功的人际关系 Apply what is learned in daily life to get successful interpersonal relationship. 2 之后 ，希望你可以贡献你的力量来 Afterward, we hope you will make your contribution • 提升顾客满意度 Increase customers‟ satisfaction degree •改善顾客满意度 Enhance Carrefour image is Carrefour can outperform its competitors. •使顾客因为你而更愿意到家乐福来购物 Make customers more willing to come to Carrefour because of your good service 3 我们的任务 我们所有努力的最大目标是顾客的满意 All our efforts are directed towards customers‟ satisfaction 家乐福的经营理念 Carrefour Concepts • 一次购足 One stop shopping • 超低售价 Low price • 免费停车 Free Parking • 自助式服务 Self Service • 新鲜和品质 Freshness and Quality 5 面对面 顾客--环境 Face to face Customer--Environment 好的购物环境 标示牌清晰 The ri