Management Skill(5 policy)-家乐福课长培训.pptVIP

Training Objectives培训目标 To learn more about Carrefour’s mission and Sales Manager responsibilities.更多地了解家乐福的使命和课长的职责 To Learn how to better communicate with the team学习如何更好地与我的团队沟通. To learn how to better develop my team 学习如何更好地发展团队 To learn how to plan my work and manage my time 学习如何计划我的工作和管理我的时间 Understanding Carrefour’s Mission and Sales Managers’ Responsibilities Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责 Mission of Carrefour家乐福的使命 Mission of Carrefour家乐福的使命 Mission of Carrefour家乐福的使命 Mission of Carrefour家乐福的使命 Mission of Carrefour家乐福的使命 Mission of Carrefour家乐福的使命 Mission of Carrefour家乐福的使命 Meeting the expectations of our customers 满足顾客需求 We are totally focused on meeting theExpectations of our customers . Main Responsibilities of a Sales Manager课长的主要职责 Customer (顾客) Store clean and full.保持卖场整洁，商品充足 A wide choice, with clear,effective assortments meeting customer expectation 以清楚,有效,多样的商品选择来满足顾客的期望 High quality,as projected by the products and well kept store facilities 透过商品与维护良好的设施而获得的品质形象 Listen to customers and react positively.倾听顾客意见，作出积极反应 Have a sales spirit.展现生意人的精神 Advertisement to improve our image and win market share 通过广告提升公司形象, 赢得市场份额 Follow competitor‘s price level.关注竞争对手的价格水平 Have a store spirit.展现家乐福店的精神 Main Responsibilities of a Sales Manager课长的主要职责 Assets 资产 Check the cleanliness of the uniform of the staff.检查员工是否着装整洁 Storage well arranged.保持库存井井有条 Respect and make respecting the safety rules of fire fighting and hygiene regulations.遵守火灾和卫生等安全规章制度 Propose equipment investment.提议购置新设备 Full respect of the regulation and law of China Carrefours store procedures.完全遵守中国的法规和家乐福店的制度 Human 人员  Help the staff to have a commercial and professional attitude in any case.使员工在任何情况下要表现出商业人士的职业态度 Communicate store’s information.传达有关家乐福店的信息 Give clear responsibilities to the staff.明确员工的工作职责 Check weekly the punch card.每周检查工时卡 Train your staff with a trainin