酒店前台基础英语培训.pptVIP

Monday星期一Tuesday星期二Wednesday星期三Thursday星期四Friday星期五Saturday星期六Sunday星期天 January一月february二月march三月April四月may五月june六月july七月august八月september九月october十月november十一月december十二月 3交通 Plane飞机airport飞机场railway station火车站subway地铁bus公交车taxi 的士 4方向 Left左边right右边floor楼层elevator/lift电梯corner 角落 front desk 前台 5物品 Bed床television/tv电视rubbish垃圾interent line网线bathroom浴室key钥匙room card房卡passport护照 credit card 信用卡bill账单 deposit压金（signsignature)room房间 door 门 window窗 hairdrier Single room 单间double room 双人间 air conditioning 空调 6数字 One 1 two 2 three3 four4 five5six6seven7eight8nine9ten10 eleven11twelve12 thriteen13fourteen14fifteen15 twenty20thirtty30fifty50hundred100 201two zero one 8good morning早上好 good afternoon下午好 good evening 晚上好 9 welcome to our/wenxing hotel 欢迎到我们酒店 may I help you ?有什么可以帮助你吗 10 please sign here 请签这 your room number is你的房号是。。On the second floor 在二楼 11 the price is 238 per night 房价是238每晚 第三部分待客礼貌用语基本规律 在正式的酒店英语表现里，疑问基本句型可分为下列四种： 1may I .....我可以...吗2could you..你可以..吗3would you....请问你shall I...请问需要我......... 只要理解这四种基本的句型，就可以处理大部分业务上的状况 1．自己要做什么事时，就使用May I ~ May I have your name, please? （check-out time ，passport ，help you ) 2 麻烦客人时，可使用Could you ~ Could you fill out the form, please? (write that down , hold the line ,come with me) 询问客人的喜好或是做什么时，可使用 would you .. Would you like tea or coffee (take a tax i，mind sitting here ，to go to pazhou) 只要在疑问词后加“Would you ~”，就可以提出大部分的询问 When would you like to visit pazhou你什么时候想去琶洲？、have lunch?吃饭 What time would you like to eat ?什么时候想吃？ Where would you want to go? 您想去哪里 Who would you like to contact ？您想联系谁 Which kind of room would you prefer ？那种房间您更喜欢 How would you like to settle your bill ？你喜欢用哪种方式结您的消费账单 How long would you like to stay ？ How many tickets would you like to buy ？ 4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains?(draw you a map,make the reservation for you ) 5一般性的回答 I see ,sir certainly,sir.请对方再等一会儿 Just a moment, please. Thank you for waiting . I am very sorry to have kep