社区卫生服务机构管理师资与骨干培训班—质量、战略与绩效.pptVIP

Quality, Strategy and Performance 质量、战略与绩效 Based on material prepared by Judith Dwyer, David Legge, Pei Likun and Arthur Hsueh Quality and Safety as ‘Organisational Performance’质量与安全作为组织机构绩效 Clinicians see quality in terms of clinical decisions and skills The wider environment of practice is seen as constraining but not as a field for strategic action The manager’s job is to create an environment which facilitates patient safety and quality improvement Involves relating the requirements for quality to decisions taken in all other fields of management 临床医务人员将质量看作临床决策与技能 大环境被视为一种限制因素，而不是战略行动领域 管理者的职能在于创建有利于病人安全和质量改进的环境 包括将质量要求贯彻到所有领域的管理工作中 Quality, volume and cost质量、服务量与成本 Organisational viability depends on revenues in excess of expenditures Lower unit costs enable higher volumes of service Quality costs money range and level of facilities and staff need for back up systems to avoid disasters good quality can also save money (avoiding costly morbidity and litigation; but who saves and who spends?) 组织机构的生存取决于财务上的盈余 单位成本低有助于提高服务量 质量是有代价的 人员与设施的范围与层次 需要有应付灾难的备份系统 优质服务业可以节约经费（避免花费昂贵的并发症和法律诉讼，但是谁节约？谁花销？） Purpose, mission, vision, goals, strategy, operation, and performance目的、使命、愿景、目标、策略、运作与绩效 Purpose What is the agreed social purpose of the organisation, ie, the reasons of being (distinguish social purpose from stakeholder interests) Example Provide excellent primary health care for the people of the district 目的 成立机构的社会目的，即机构存在的理由 满足相关集团的利益 例子 为本社区提供优质初级卫生保健服务。 Purpose, mission, vision, goals, strategy, operations and performance 目的、使命、愿景、目标、策略、运作与绩效 Mission: What are the main tasks the organisation has to perform in order to realise and serve its purpose Example: care of sick and injured rehabiliitation and care of infirm and disabled treatment of disease, injury and disability prevention of illness family planning Purpose, mission, vision, goals, strategy, operations and performance 目的、使命、愿景、目标、策略、运作与绩效 Vision: Describe what we want our organisation to be in