机场接待培训课件.pptxVIP

Receiving Customers at the airport机场接待客户;Video One: Where can my bags be?;You must be from Empire Land Development. I’m Derek Jacobi, with Public Relations. How was your flight? About the same as every business trip, except this time I arrived without my luggage. It didn’t come around the carousel and I’ve checked the baggage claim area.行李领取处 If?you?think?the?airline?lost?your?luggage,?you?can?go to?the?lost?luggage?counter. You can make your?claim?with?them.?? 如果您认为是航空公司弄丢了您的行李，您可以去行李报失柜台向他们申诉遗失行李。;;Video 2 Meeting a business partner at the airport;;;;;A：How are you , Mr.Brown? How nice to see you again. How is everything going?? B: Very well. What about you?? A: Not bad. thanks. Our company has sent me to pick you up here.? B: That is so nice of you.? A : How was your flight?? B: Well. generally speaking it was fine, But it is really a long distance from New York to shanghai. Oh, Mrs. Liang, let me introduce my assistant, Mr. Blake.? A: How do you do. Mr. Blake？I am Liang Hong.? C: How do you do. Mrs. Liang?? A：Is it your first visit to China? ? C: Yes. I have been dreaming of coming to China for years. I am so glad that it has come true finally.? A：I hope you will have a nice stay in China.? C: Thank you, I am sure i wil.? A: You must be very tired after such a long flight. Let me take you to the hotel in my car.? B: Great, thank you.? A: My pleasure.?