商务英语听说教程上 Unit 2Business Calls讲解材料.pptVIP

Pre-listening Listening Part A Part B Further Practice Activities ;Pre-listening;Listening ;Part A - Task 2 Conversation;Part A - Task 3 Follow-up;Part B - Task 3 Conversations;Further Practice Activities;Business Phone Etiquette? Practicing good business phone etiquette helps encourage clear lines of communication, build good relationship and avoid misunderstandings. All successful business interaction needs preparation. The phone call is no exception. It is important to know who you are calling, the most convenient time to do so, the reason for your call and what you can do for them. Be structured, short and sharp. If the caller is not known to the receiver it is important that the purpose of the call and the callers credentials are established immediately. Particularize your intention behind the call. Do not assume the receiver understands why you are calling them and what you expect of them. Expand upon information and specify the purpose of the call. When speaking to someone you do not know avoid informal speech or personal questions. Once a relationship has been built it is considered polite to enquire about weekends, children or other non-sensitive personal matters. Be patient. Demonstrating good business etiquette relies on your staying calm, cool and collected under pressure or when facing a testing situation. Your ability to stay patient earns respect and avoids rash actions or decisions.;?;?