促进员培训.docVIP

QIT促进员培训 s of products andor increase the effectiveness and efficiency of processes used to produce and deliver them Results are reviewed as necessary to determine further opportunities for improvement Audits customer feedback and review of the quality management system can also be used to identify opportunities Improvement is a continual activity ISO- 39 T-Team 团队 二人或以上 never alone 方向一致 unified goals 共同目标 unified objectives 资源共享 share resources 荣辱与共 share pride 各司其职 division of work 各尽其责 QIT-品质改善小组 由个别部们或跨功能小组对品质作出长期或短期改善活动 functional or cross-functional teams long-term or short-term quality improvement activities 以小组形式活动透过定期会议及其他活动 act as a team through periodic meetings or other activities 跨功能 部门 管理 Cross-functional departmental management 改善工作重点是TQM 而达到目标必须跨越各功能性部门之间障碍如品质问题非由品管部门独自负责 Focus at TQM to achieve objectives must cross functional barriers Quality problems are not the responsibility of one department alone 跨功能 部门 管理 Cross-functional departmental management 跨功能管理是指为达成QCDMS跨越部门之间管理活动 Cross-functional management means to achieve QCDMS across the departments 改善观念Improve attitude 改善与管理 Kaizen and management 过程与结果 process and result 遵循 PDCA循环 SDCA循环 follow PDCASDCA 品质第一 Quality first 用数据说话 talk with figures 下一制程就是顾客 the next process is customer 品质改进的定义Quality improvement defined 品质改进 quality improvement 品质管理中致力於提高有效性和效率的部份 the part in quality management that deals with effectiveness and efficiency 有效性 effectiveness 完成所策划的活动并达到所策划的结果程度的度量 a measure of achieving planned activities and get results ISO9000 com-14 品质改进的定义Quality improvement defined 效率 efficiency 所达到的结果与所用的资源之间的关系 relationship between results achieved and resources used ISO9000 com-14 品质改进的杠杆原理Quality improvement leverage theory 维持与改进Maintenance and improvement 维持是依照标准的作业程序来工作 maintenance is operate according to instructions 改进是以改进现有标准为目标的活动 Improvement is improve the existing instructions or standard