旅游英语Unit28-Lesson44Exchanging Or Returning Skirts教学讲义.pptxVIP

Unit28 Exchanging Or Returning Lesson 44Exchanging Or Returning SkirtsTeaching Objectives:By the end of this lesson, you should be able to（本节课你应该学会）Ⅰ. Knowledge Objectives(知识目标)：By the end of this lesson, you should be able to（本节课你应该学会）1.Learn how to settle the customer’s problem of exchanging and returning the skirts.（学会怎样处理顾客退换裙子）。2.Grasp the new words and expressions about exchanging and returning the skirts.（记住对话中介绍退换裙子的重要单词、短语）Lesson PlanWarm upCase studyHotel vocabulary ListeningSituational conversationPracticeSummaryHomework Step1 Warming Up: skirt buyer reading Key expressionsgo with 和…相匹配the same + 名词 + as, 表示“和…一样”be satisfied with 对…满意on the shelf在架子上Case Study—Dialogue1Question discussion If a person wants to exchange and return the goods, what will you do as a salesman? Exchanging Or Returning them.ListeningPre-listening questions1.Why did Alice Smith exchange or return the skirt? 2. Did the salesgirl help her exchange or return the skirt? Listening Speaking ( A: Salesman B: Alice Smith)A: May I help you?B: Yes, I would like to exchange this skirt.A: Certainly. Do you bring the receipt?B: Yes. Here it is. I bought it yesterday.A: And why are you exchanging it?B: I bought it to go with a blouse of mine. But the color really doesn’t match. I’d like to exchange for a yellow one.A: I see. Oh, wait. Miss, Im sorry, there is only a red one that is the same color as yours on the shelf B: If so, I want to return it. Seven days without reasons!A: Miss, wait a moment please. If you don’t mind, I will try to find a yellow one for you. Okay?B: Oh, good idea! Thank you . I’m very satisfied with it. ( A day later)A: Miss, you can try it on. I think it matches your blouse very well.B: Yes, I love you. This is really a pleasant shopping.A: Customers are the gods. You are satisfied and I am happy.Notes1.I bought it to go with a blouse of mine. 我买它是为了配我的衬衣。go with 和…相匹配See if you can go with us.The coat doesn’t go with your troubsers.2.There is only a red one