信息技术部门一线员工绩效管理体系研究及再设计——以c集团信息中心门户网站部为例-research and redesign of performance management system for frontline employees in information technology department - a case study of portal website department of c group information.docxVIP

AbstractandKeyWordsPerformancemanagementhasbeenthefocusoftheoreticalandpracticalfieldforalongtime,aswellasthepremiseandcoreofhumanresourcemanagementsystem.Moreover,humancapitalisthecriticaltostayundefeatedinthemarketcompetition.Therefore,itisverynecessarytobuildanddevelopascientificandintegratedperformancemanagementwhichcanincreasetheeffectivenessofcompaniesbyimprovingtheperformanceofthepeoplewhoworkthere.WiththerisingimportanceofIT,tomanageITtalentseffectivelyandimprovetheirperformancehasbeenthecritical,whichthecorporateisabletoapplyinformationtechnologyontobusinessstrategiessothatITcanbecomeacompetitiveadvantage.GroupCinformationcenteristheoneandonlycompanythatcanprovideITservicesupportaswellasmaintainsystemoperation.ToadaptmanagementrequireofenterpriseandfulfilltherequiresfromgroupandstaffsonthechangesandincreaseofITservice,GroupCisplanningonanewsetperformancemanagementsystem,intermsofenterprisedevelopmentachievement,enterprisemanagementimprovementaswellaspilotruninhisunderlingsalesdepartment.Inthispaper,thecombinationoftheoreticalandempiricalresearch,theuseofthetheoryonperformancemanagementathomeandabroad,thecombinationwiththespecificrealitiesofwork,thatconductedapreliminaryexplorationandstudyontheCGroupInformationCenterportal,employeeperformancemanagement.Basedonquestionnaires,interviews,methodsofliteratureandsoon,itanalysisandsummarytheoriginalperformanceappraisalsystemthatexisting,futher,itfindexistingproblems,combinatewithdepartmentstatus,drawonthebalancedscorecard,KeyPerformanceIndicatorapproach,managementbyobjectivesandsoon,itofferinitialideaontheperformancemanagementsystemofCGroupInformationCenterportalfront-linestaff,andhasaguidingroletotheestablishmentandimprovementofthesector,aswellasthecenteroftheoveralllevelofperformancemanagementsystem.Keywords：Performancemanagement,Keyperformanceindicator，Theimplementationandapplicationofperformance目录第一章问题的提出............................................................................................................