凯捷安永 - A Matter of Leadership：Making Performance Management Easy.pptVIP

Performance Management Conference A Matter of Leadership: Making Performance Management Easy Performance measurement is easy Performance Management is also Public Sector Performance Targets are Complex … Private sector measures are simple … And Public Sector Businesses are Complex Lots of different customers you can’t say “no” to Lots of stakeholders No price mechanism to measure value Lots of projects Lots of policy constraints But! There are few truly complex systems Anyway, we can manage complexity to great deals of precision Perhaps … things appear complex when we don’t fully understand them? We make it more complicated than it is? Performance: Making it Simple Focus on outcomes Focus on customers Be end-to-end Don’t copy the private sector! Use tailor-made public sector solutions Delivering Performance Begins with the Vision Without a well-formed vision there is no starting point A public sector vision has three key components, always Delivering Performance: Framing Outcomes The outcomes express the vision in a measurable way. Delivering Performance: The Outputs Required Outcomes are delivered through providing services and products to customers and the nation within certain timeframes, in particular ways and at certain levels of cost. Delivering Performance: Delivery System Required Specific outputs are produced by tailored business delivery systems. Delivering Performance: The Inputs Required Budget is the most important input. This is most often looked to by public sector leadership as the key to improving performance. The Performance Agenda Three core agendas: efficiency, change and service innovation. Managing End-to-End: Making it Simple Optimal performance will come out of the end-to-end management of the business system Delivering Performance: Managing End-to-End Delivering Performance: the Key Steps There are five phases to delivering great performance: Set a vision with clear outcomes. Know which outcomes are not being delive