酒店房务英语Module 11 Ceaning the Guest Room.pptVIP

* 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可 更多PPT模板资源，请访问无忧PPT网站-- 使用时删除本备注即可 ? 将此幻灯片插入到演示文稿中 将此模板作为演示文稿（.ppt 文件）保存到计算机上。 打开将包含该图像幻灯片的演示文稿。 在“幻灯片”选项卡上，将插入点置于将位于该图像幻灯片之前的幻灯片之后。（确保不要选择幻灯片。插入点应位于幻灯片之间。） 在“插入”菜单上，单击“幻灯片（从文件）”。 在“幻灯片搜索器”对话框中，单击“搜索演示文稿”选项卡。 单击“浏览”，找到并选择包含该图像幻灯片的演示文稿，然后单击“打开”。 在“幻灯片（从文件）”对话框中，选择该图像幻灯片。 选中“保留源格式”复选框。如果不选中此复选框，复制的幻灯片将继承在演示文稿中位于它之前的幻灯片的设计。 单击“插入”。 单击“关闭”。 * 《 酒店房务英语》 Module Eleven Cleaning the Guest Room leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of cleaning the guest room Reading— The role of Housekeeping Module Eleven Leading-in Cleaning the rooms follow a basic housekeeping guidelines about ■ before entry ■ maintenance check ■ cleaning ■ replacing items ■ final check ■ theft rules Dialogue 1Cleaning the Room ●If the “DND” sign hanged on the room doorknob, the guest hopes not to be disturbed, so not to clean the guest room. ●If guest needs, clean the room at any time.Dialogue 2Our Room Hasn’t Been Made Up Yet ●If the guest has the complaint about the room cleaning, say sorry to them and then solve the problem. Situational dialogues The following pattern drills should be recited by the students●May I clean your room now? ●Would you like your bathroom cleaned?●Will it be convenient for you if I come to do your room in an hour? ● When would you like me to do your room，sir？●I’m here to get your bathroom cleaned. ●I’ll clean the bathroom and replace some fresh towels.●May I do the turn-down service for you now？   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner.It’s 9 o’clock in the morning. The room attendant is asking Mr. Smith for permission to come into his room and clean the room for him. But Mr. Smith is going to visit some friends soon and he wants the room attendant to come back half an hour later and clean it when he is out. Also Mr. Smith