酒店房务英语Module 5 Servics at the Front Desk .pptVIP

* 去除PPT模板上的--无忧PPT整理发布的文字 首先打开PPT模板，选择视图，然后选择幻灯片母版 然后再在幻灯片母版视图中点击“无忧PPT整理发布”的文字文本框，删除，保存即可 更多PPT模板资源，请访问无忧PPT网站-- 使用时删除本备注即可 ? 将此幻灯片插入到演示文稿中 将此模板作为演示文稿（.ppt 文件）保存到计算机上。 打开将包含该图像幻灯片的演示文稿。 在“幻灯片”选项卡上，将插入点置于将位于该图像幻灯片之前的幻灯片之后。（确保不要选择幻灯片。插入点应位于幻灯片之间。） 在“插入”菜单上，单击“幻灯片（从文件）”。 在“幻灯片搜索器”对话框中，单击“搜索演示文稿”选项卡。 单击“浏览”，找到并选择包含该图像幻灯片的演示文稿，然后单击“打开”。 在“幻灯片（从文件）”对话框中，选择该图像幻灯片。 选中“保留源格式”复选框。如果不选中此复选框，复制的幻灯片将继承在演示文稿中位于它之前的幻灯片的设计。 单击“插入”。 单击“关闭”。 《 酒店房务英语》 Module Five Services at the Front Desk (II) leading-in Situational dialogues Pattern Drills Role play Policies and Procedure For Lost and Found Reading— Top Hotels in the World (II) Module Five Leading-in As the important staff member of Front Desk, a receptionist should be professionalism, style and excellence. 1.Acceptable Behavior ■Keeping you composure under pressure ■ Keeping you attitude positive ■ Being aware of what is happening on your shift… 2. Acceptable Behavior ■ Failing to acknowledge a guest ■ Personal conversations with other associates in front of a guest ■Turning you back to the guest to do other work… Dialogue 1 Maintenance Service ● How to do the maintenance service?(saying sorry to the guest, then sending the repairman at once to do the maintenance.)Dialogue 2 Baby-sitting Service● What information does the receptionist know when providing the baby-sitter service to the guest ?( the time of taking care of the baby, special requests to the baby-sitter etc.) Situational dialogues Dialogue 3 Lost and Found●How to help the guest who lost the wallet?(saying sorry to guest, getting the details about the wallet, trying to find the lost thing and inform the guest as soon as finding it etc.)Dialogue 4 A Package for Mr. Martin ●Does the hotel meet all the needs from the guest ?( yes) The following pattern drills should be recited by the students● What seems to be the trouble, sir? ● There seems to be something wrong with the lights in my room. ● Don’t worry