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* * * * * * * * * * * * * * * * * * * Hospitality TodayIntroduction to the Hotel Industry Competencies: Explain how a hotel is organized, distinguish revenue centers from cost centers, and describe the rooms division. Describe a hotel’s food and beverage division, and describe the following hotel revenue centers: telecommunications department; concessions, rentals, and commissions; and fitness and recreation facilities. List hotel cost centers; describe the marketing, engineering, accounting, human resources, and security divisions; and give examples of what a hotel must do to comply with the Americans with Disabilities Act. Describe hotel control systems, give examples of financial controls used in hotels, and summarize the need for (and give examples of) quality controls in hotels. What to know…… Organized by what the facility provides… Food/Beverage Division Room Division – reservations, check-in/out, housekeeping tasks, uniformed staff, telecommunications service. How is a Hotel Organized? Page 188 - 189 General Manager Front Office Housekeeping Food Beverage Building Maintenance Revenue Centers VS. Cost Centers Cost Centers Marketing Engineering Accounting Human Resources Security Revenue Centers Rooms Food and Beverage Telecommunications Concessions Rentals Commissions Fitness/Recreation Facilities Two Main Revenue Centers A. Room Division Single largest source of revenue Room revenue less operating expenses For every $1.00 spent on guestrooms, 74 cents is available for general overhead after deducting the direct rooms division expenses. (See Exhibit 3 on Page 191 – next slide) Organization of the Rooms Divisions (See Exhibit 4) Front Office Reservations Housekeeping Uniformed Service Two Main Revenue Centers A. Room Division Front Office The command post for processing reservations, registering guests, settling guest accounts (cashiering), and checking out guests. Distribution of mail, keys, messages and information fo