Communicating in Teams and Mastering Listening, Nonverbal 团队中的交际和掌握听力，言语.pptVIP

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2018-06-23 发布于浙江
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Communicating in Teams and Mastering Listening, Nonverbal 团队中的交际和掌握听力，言语.ppt

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Communicating in Teams and Mastering Listening, Nonverbal 团队中的交际和掌握听力，言语

Prentice Hall, 2005 Excellence in Business Communication Communicating in Teams and Mastering Listening, Nonverbal Communication, and Business Etiquette Skills Working in Teams Two or more people Common goal Shared mission Shared responsibility Types of Workplace Teams Problem solving Taskforces Committees Virtual teams Group Dynamics Team roles Group norms Team identity Team Roles Self-oriented Team-maintenance Task-facilitating Team Decision Making Orientation Conflict Brainstorming Emergence Reinforcement Conflict in Teams Scarce resources Task responsibilities Poor communication Attitudes, values, and personalities Power struggles Conflicting goals Types of Conflict Constructive Exposes issues Increases involvement Generates ideas Destructive Diverts energy Destroys morale Divides the team Conflict Resolution Strategies Win-lose Lose-lose Win-win Overcome Resistance Express understanding Raise awareness Evaluate objections Withhold arguments Effective Teams Have a clear sense of purpose Communicate openly and honestly Reach decisions by consensus Think creatively Remain focused Resolve conflict effectively Collaborative Writing Team members Strong leadership Cooperation Clear goals Solid commitment Clear responsibility Prompt action Compatible technology Applied technology Critiquing Writing Are the instructions clear? Does the document accomplish its purpose? Is the factual material correct? Is the language unambiguous? Productive Meetings Decide on the purpose Select participants Choose the location Set and follow an agenda Effective Meetings Stay on track Follow parliamentary procedure Encourage participation Close effectively Follow up Usage of Business Communication Channels Listening 45% Reading 16% Speaking 30% Writing 9% The Listening Process Receiving Interpreting Remembering Evaluating Responding Barriers to Listening Physical distraction Differing viewpoints Inappropriate reaction Prejudgment Self-centeredness Selective listening Speech/thought disp