Understanding Communications A Key to Effective …：了解通信的关键有效….pptVIP

* * Understanding Communications: A Key to Effective LeadershipSummary and Wrap-Up Sender Receiver Blah, blah, blah Message Method Feedback Understanding Communications: A Key to Effective LeadershipSummary and Wrap-Up Active listening Channels Eye contact Written and Spoken word Watch body language Gestures Pay attention Body Language Mirror speaker Turn toward person Clarity Feedback Message Method Sender Receiver Understanding Communications: A Key to Effective LeadershipSummary and Wrap-Up 1 Understand your role as a sender and a receiver 2 Use appropriate channels for maximum effectiveness 3 Question and provide feedback for clarity 4 Understand how to communicate with styles other than your own 5 Truly hear and see what’s being communicated to you Understanding Communications:A Key to Effective LeadershipSummary and Wrap-Up The art of communication is the language of leadership. James Humes Understanding Communications: A Key to Effective LeadershipSummary and Wrap-Up Development of effective communication skills is a life-long process. As a leader, you must practice and work at improving these skills. “The long and winding road” The Beatles Understanding Communications: A Key to Effective Leadership Thank you for your attendance! Questions? Understanding Communications: A Key to Effective Leadership Contact Information Lori Sundal, Director – Enterprise Information Systems Office of Information Technology Georgia Institute of Technology 404-894-5348 lori.sundal@ Understanding Communications: A Key to Effective Leadership Reference Information Heller, R. (1998). Communicate Clearly. New York: DK Publishing, Inc. Lawson, M.A., Ed.M., K. (2006) Successful Communication. New York: Axis Publishing Limited Taggart, B. M. (2006). Communicat