小企业管理幻灯课件.pptVIP

PowerPoint Presentation by Patricia Peel, University of Guelph-Humber;Looking Ahead;The Operations Process;The Operations Process;Manufacturing versus Service;Types of Manufacturing;Planning and Scheduling and Maintenance;The Control Cycle;The Control Cycle Illustrated;Successful Quality Management;Total Quality Management and Quality Goals of Operations Management;Customer Focus on Quality Management;Benchmarking and TQM;Tools and Techniques of TQM;Tools and Techniques of TQM;Attribute vs. Variable Inspections;Quality is the extent to which a product or service satisfies customer’s needs an