培训效果评估（英文版）.pptVIP

Measure Training Results Some Concepts Some experiences Some lessons Frank Cao Lucent Technologies fcao@ Training Process Needs Analysis Design Delivery Evaluation Four Evaluation Levels Reaction How do participants feel about the program? Learning To what extent did the participants increase knowledge, improve skills, and/or change attitude? Behavior To what extent did their job behavior change? Results What final results occurred? (Quantity, quality, safety, sales, costs, profits, ROI) Level One: Reaction What is evaluated? Content Trainer Methodology Material Facilities Logistics Re