人性化服务在健康体检护理中应用效果.docVIP

人性化服务在健康体检护理中的应用效果 　　[摘要] 目的 探讨分析人性化服务在健康体检护理中的应用效果。 方法 选取2013年6～12月在本院接受健康体检者600例，按照随机数字表法分为研究组和对照组，每组300例，对照组采用传统方法进行健康体检，研究组采用人性化服务，比较两组的体检时间、体检质量评分、体检效率评分、健康宣教评分及护理满意度。 结果 研究组的体检时间短于对照组，体检质量、体检效率、健康宣教评分均高于对照组，差异有统计学意义（P0.05）。研究组的护理满意度为99.33%，显著高于对照组的73.33%，差异有统计学意义（P0.05）。 结论 人性化服务可提高体检服务质量、缩短体检时间，增加体检效率，提高受检者的满意度，值得临床推广应用。 　　[关键词] 人性化服务；健康体检；护理；研究 　　[中图分类号] R473.1[文献标识码] B[文章编号] 1674-4721（2014）06（a）-0130-02 　　 　　Application effect of humanized service in health medical nursing care 　　WU Bo Zeng Mu-yun CHEN Xiu-wen 　　Department of Physical Examination,The Second People′s Hospital of Futian District in Shenzhen City,Shenzhen 518000,China 　　[Abstract] Objective To investigate application effect of humanized service in health medical nursing care. Methods 600 cases of healthy people in our hospital from June to December 2013 were selected and divided into study group and control group according to a random number table,each group of 300 cases.Traditional method healthy check-up was used in control group,humanized service was used in study group.The quality examination time,examination score,physical examination efficiency score,health education score and nursing satisfaction rate in two groups was compared respectively. Results The quality examination time in study group was shorter than that in control group,examination score,physical examination efficiency score,health education score in study group was higher than that in control group respectively,with statistical difference(P0.05).Nursing satisfaction rate in study group was 99.33%,significantly higher than that in control group(73.33%),with statistical difference(P0.05). Conclusion Humanized service can improve the medical service quality,shorten the examination time,increased medical efficiency and satisfaction rate of subject,is worthy of clinical promotion and application. 　　[Key words] Humanized service;Health examination;Nursing care;Research 　　随着物质和精神生活的不断提高，人们的健康意识不断增强，对医疗服务的需求也从单纯的治疗疾病发展到预防