旅游公司培训(英文版).doc

TRAVEL COMPANY Back group The travel company was established in January 1, 2000. The establishment of the company named Black Wind, and then, as the 2008 Beijing Olympic Games setting effort, became the large travel company and the industry top ten. August 8, 2008 officially changed its name to Blink Travel Company. Since the class of Professor olive , the company leaders attaches great importance , which in this decade to do the following statistics of accidents： No accident 45% Common Accidents 30% Emergencies and major incidents 10% Other 15% From the chart, we know ： The company also there are factors of instability, such as in Emergencies and major incidents, in 2005, when there was a relatively large drowning accidents, a passenger would not listen to the tour guides, and swim out of the safe waters, Led to death of a passenger. The tour guides was due to a lack of general knowledge of first aid, so the company also has certain responsibilities. In a common accident, we are missing some first aid knowledge. For example, in the car, there are some visitors will sicknesses, physical discomfort, even at the onset of the disease, the tour guides lack of general knowledge of first aid. Session Plan Session Plan Target Group: ……Staff (The tour guides，The drivers)…… Session Title/Objective: Drowning first aid steps ，safe driving and first aid Learning Outcomes: Learn first aid drowning，Understand rule of driving and the knowledge of first aid Time (mins) Main points, methods and learning aids 5mins Introduction Get attention: Questions Link: Roll play Outcomes: Understand the importance of race against time Learn first aid drowning Structure: Explain the session structure Stimulation: Rewards with small prizes 50mins Body Presentation Activity Summary The importance of race against time discussion Understand the importance of race against time Presentation Activity Summary Three steps of drowning first aid PPT, group activities Learn first aid drowning and