Quality management systems精品分析.docVIP

Quality management systems – Guidelines for performance improvements 1 Scope This International Standard provides guidelines beyond the requirements given in ISO 9001 in order to consider both the effectiveness ad efficiency of a quality management system, and consequently the potential for improvement of the performance of an organization. When compared to ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties ad the performance of the organization. This International Standard is applicable to the processes of the