S咖啡连锁管理公司对加盟店的人力资源管理支持研究-工商管理专业论文.docxVIP

摘要 摘要 II II 第二，S 咖啡上海公司人力资源管理支持体系的优势在于其人力资源管 理规划能符合分店需求，总部对于分店的员工培训重视程度较高，总部能够 关注员工的流失情况，员工对于工作环境也比较满意。 第三，通过问卷调查和访谈，界定了 S 咖啡上海公司人力资源管理支持 体系的不足之处在于人力资源管理支持体系更关注“物”忽视“人”，欠缺对 员工的职业发展规划，激励体制不够健全，员工流失率的控制没有实质性的 措施。 第四，通过研究，提出了改进方案包括了强化人力资源管理支持体系的 战略性，塑造人本的企业文化，完善员工职业发展环境，健全加盟店的激励 机制，建立人员流失预警的体系。通过一年的运行，整个体系分店满意度提 升了 15.1%、品牌知名度、品牌影响力、分店财务关键指标历经了一年的运 营也得到了不同程度的提高，取得了较好的业绩反馈。 通过本文以 S 咖啡连锁管理公司的人力资源管理支持体系作为研究案 例，能够顺应当前餐饮服务连锁行业的发展，对于劳动密集型连锁特许经营 企业的人力资源支持管理研究具有一定的理论意义。同时，本文的研究能够 给 S 咖啡连锁管理公司以一些参考和借鉴。在 S 咖啡连锁管理公司面临着战 略转型、提升管理效率的大背景下，对其人力资源支持现状、存在问题进行 归纳和梳理，提出相应的解决对策，使其具有一定的现实意义。 关键词：人力资源管理； 支持体系； 激励； 职业发展； 连锁企业 Abstr Abstract III III Abstract Chain management is a specific form of business for organization and management system, in todays highly developed commodity economy era has been a great development. S Coffee chain management company, is a franchise-based, supplemented direct coffee chain brand, in the Shanghai area that currently has a flagship store and a hundred stores, due to a trademark dispute becomes declining. In this context, how to bring through the operation of charter party for Licensee greater value, better experience for consumers is the key to the current S coffee chain management companies to enhance the overall competitiveness. In this paper, a literature analysis, case analysis, survey research method and other methods of research. From the headquarters of the Human Resources Management Support System chain stores start, its problems were the reason behind the definition of quantitative and qualitative analysis, and improvement programs based on human resource management theory and S Companys actual situation, and operational improvement program to do a review and evaluation. The innovation of this study is: First, in the past for research franchise business is often based on the product, marketing, support and management, this paper proposes to support human resources management, which is rare in previous studies; Secondly, according to the actual sit