管理和培训无偿献血志愿者必要性.docVIP

管理和培训无偿献血志愿者必要性 　　[摘要] 目的:培养一支有组织、守纪律、懂法律、具备无偿献血及相关医学知识、服务热情的优秀无偿献血志愿者团队。方法:对158名无偿献血志愿者进行科学的分级管理及全方位渐进的培训。结果:①献血者对志愿者的满意度由47.0%上升为95.5%,培训前后有显著性差异(χ2=110.14,P0.01)。②管理培训后无偿献血志愿者成功招募的献血人数为10 360人次/年,其中,首次献全血9 614人,献单采血小板578人,留取骨髓标本168人。结论:对志愿工作者进行科学的管理和培训能增强他们的团队协作精神和发挥他们的潜能,从而推进无偿献血事业持续、健康地发展。 　　[关键词] 献血者;无偿献血志愿者;管理;培训 　　[中图分类号]R19 [文献标识码] B[文章编号] 1673-7210(2009)08(a)-206-02 　　 　　The necessity of managing and training volunteer blood donors 　　CHAI Wanxin 　　(The Central Blood Station of Shunde District, Foshan City, Foshan 528300, China) 　　[Abstract] Objective: To train a group of excellent volunteer blood donors who have organization and good medical knowledge about blood donor, obey disciplines and laws, be active in serving for blood donors. Methods: 158 volunteer blood donors were managed by different levels and trained gradually. Results: ①The satisfactory rate of blood donors to volunteers blood donors was increased from 47.0% to 95.5%, there was apparently difference in the satisfactory ratebefore and after being trained (χ2=110.14, P0.01). ②10 360 blood donors, including 9 614 people of the first blood donors, 578 people of platelets donors and 168 people of bone marrow donors, were successfully recruited per year by volunteer blood donors after being trained. Conclusion: The cause of volunteer blood donors can be well improved, the cooperation spirit can be enhanced and the potential abilities can be discovered by management and training. 　　[Key words] Blood donors; Volunteer blood donors; Management; Training 　　 　　无偿献血志愿工作者来自于社会的各个领域和阶层,他们出于奉献、友爱、互助和社会责任而自愿、无偿地以自己的时间、技能、知识、献血(髓)的感受及经验等资源,配合采、供血机构及其从业人员,开展推动自愿无偿献血及捐髓的宣传发动和服务等活动,有效地推动了自愿无偿献血和捐髓活动的健康、快速发展[1]。近年来,各省血液中心、地区血站相继推出招募大批无偿献血志愿者来协助宣传服务和推广自愿无偿献血的工作,但由于缺乏科学、有序的组织管理和适当的、循序渐进的组织培训,使得这些志愿者缺乏组织纪律,群龙无首,无偿献血知识欠缺,献血法律意识淡薄,宣传发发动工作效率低,未能充分发挥志愿者的优势作用。如何让这些来自社会各界、不同文化、不同年龄的志愿者成为一支有组织、守纪律、懂法律、服务主动热情的优秀团队是一项亟需研究和实施的工作。我站对招募的158名志愿者进行了科学的分级管理和全方位渐进的培训,收到了良好的效果。具体介绍如下: 　　1 对象与方法 　　1.1 研究对象 　　我站共招募158名