实用英语系列-工作中.pptVIP

电 话 英 语 前台英语 R-receptionist C-client/customer R: Thank you for calling Reetion Training. (Record) Reetion Training. May I help you? 1) 明确所要找的人的全名： C: Extension 103,please. Mr. Jim Baker, please. May I speak to…..?/I’d like speak to… R: Hold on, please. 2）没有直接说出对方全名时： C : Mr. Baker, please. May I speak to…..?/I ‘d like speak to… R: 1 Hold on, please. 2There are two Bakers here.这里有两位BAKER Which Baker do you want to speak to? c: Jim Baker, please. r: Hold on, please. 3 怀疑对方身份时： r: Who’s that speaking/calling, please? c: This is Dennis Smith. r: (He’s been expecting your call.)他在等你的电话 Hold on ,please./ I will connect you to extension 103.(让对方知道分机号，免除下次的麻烦) 4打错电话了： r: There’s no Jim Baker here./There’s no one by that name. What number are you calling? c: 1234-1234. r: I ‘m afraid you’ve got the wrong number. c: I ‘m sorry, I must have misdialed. Sorry for interrputing. r: I t does’t matter. Bye. c: Bye. 3）不知道具体找哪位时： R: Who in particular would you like to speak to?你想找哪位听电话？ C: I ‘m not sure. /I ‘m not clear . I’d like to speak to the sales manager. R: 1Then I’ll get your party for you我让你要找的人听电话. Hold on, please. 2 I ‘m transferring your call to the marketing department. Hold on, please. 部门来电 E-employee C-client/customer E : Hello.(英语中接电话的人先说Hello) Marketing department of Reetion Training. 1）明确所要找的人的全称： C: 1 Is this Mr. Jim Baker? 2 May I speak to…..?/I ‘d like speak to… E: 1〉是接电话的人自己的电话 Speaking. Who’s that calling? c: This is Dennis Smith. e: 不认识对方时：I think we don’t know each other. What are u calling for ? 认识对方： 1 有时间时：…….. 2 正忙时: I’m sorry, I ‘m tied up/ busy now. I’ll call you back. /Would you mind calling back later? Please call me bac