生产运营管理1Z_FCGrD.ppt

When are specifications established? 什么时候建立产品规格说明? Identify Customer Needs 识别顾客需求 Establish Target Specifications 建立目标规格 Generate Product Concepts 生成产品概念 Select Product Concept(s) 产品概念挑选 Set Final Specifications 确定最终配置 Plan Downstream Development 规划后续开发 Mission Statement Test Product Concept(s) 产品概念测试 Development Plan 开发计划 Perform Economic Analysis 经济分析 Benchmark Competitive Products 标杆产品比较 Build and Test Models and Prototypes 建立和测试模型和原型 Target Specs 目标规格 Based on customer needs and benchmarking Final Specs 最终规格 Based on selected concept, feasibility, models, testing, and trade-offs * Why does this have to be done twice? Generally can’t know in advance what will be possible. Soap or soup (once) Technology-intensive products 一般在事先很难确定产品规格的可行性. 肥皂/汤料 技术密集型产品 * The Product Specs Process Set Target Specifications Based on customer needs and benchmarks Develop metrics for each need Set ideal and acceptable values Refine Specifications Based on selected concept and feasibility testing Technical modeling Trade-offs are critical Reflect on the Results and the Process Critical for ongoing improvement * * Product Specifications Example:Mountain Bike Suspension Fork * Flow Down the Final Specifications as Appropriate 合适的最终规格 * Quality Function Deployment质量功能调配/展开法 质量功能调配/展开法是产品开发设计中常用的一种统计质量管理方法。它是一种有效地将顾客的需要转化为特定的/可设计的产品功能特征的方法。 To get the voice of the customer into the design specification of a product. * 质量功能展开的操作 其具体方法之一是： House?of?Quality 质量屋 这是一种确定顾客需求和相应产品或服务性能之间联系的图示方法。 实现的主体：跨职能团队 Inter-functional teams from marketing, design engineering, and manufacturing * Example of Quality House for a Car Door Customer requirements Easy to close from outside Stays open on a hill Easy to open Does n’t leak in rain No road noise 客户需求 容易从外面关门 在斜坡上保持开门状态 容易开门 雨天不渗水 屏蔽路面噪音 * Example of Quality House for a Car Door Technical characteristics Energy needed to close door Door seal resistance Check force on level ground Energy needed to open door Acoustic transmission,