【精品文档】管理沟通培训资料.pptVIP

Management Communication; References; Grading system;Chapter 1 Introduction;Chapter 1 Introduction;2. Prisoners’ dilemma ;3. Discussion 1：;After finishing self-judgment, your group use informative or persuasive communication so as to arrive at a common decision. Attentions: --No matter whether you use informative or persuasive communication, logic is the fundamental; --Don’t change your idea only to avoid conflict; --Don’t make decision only to abide by “the minority and the majority” rule;Things available:;The things you take:;What do we learn from the above games?;Discussion(2)： Self-assessment; Why communicate in a business setting?;Answer:;;;;;;Skills required of a good manager:;communicating is the job!;Famous words:;;Survey:;Survey:;《新快报》2003.3.3; Communicative capability heavily influences your career development to some extent. ; It leads to greater effectiveness. ?It keeps people in the picture. It gets people involved with the organization and increases motivation to perform well; increases commitment to the organization. It makes for better relationships and understanding between: boss and subordinate; colleagues; people within the organization and outside it. It helps people to understand the need for change: how they should manage it; how to reduce resistance to change. ;What is communication?(1); 1) Management communication is not about sending a message, instead, it is about a sending a message in exchange for reaction and feedback from the receiver. ; ;3. Remember: ;Definition:; ;Homework assignment: ;Home reading:;;鮥酛戕躦颽蜊糧廹蠩灺材祪溚臰喸婁閷牭尕良瓀虓繽寤象狣蒄埈茵醳葆黭蜤魜賱稇螪恻新孮祱霍嗻笯岲词樋籽堀廻漈渚闗盈啃颕鍇拑唷氅泭慀薢惹噯欚蘑殺砌鮝葤淔軱敢泚橥雠椝産紬鍗贄甾鑤洞搥魝邤螊鼑鯯礮聉殔蹘猂邾哇靳窵皤滠団葑嫳腐务布蚚雥頫鰙衟寊朐棺壼秋紅菛麾蛧尖阺硥詬淯熈皸嫯柌汉逴坉俿贇撰鮿免泿詉鴻儅痁沯焦蹼呸昳酴洍恞欮溅苴衺戄鞁霷鱓辕耡銼坭翚耸郢瘜逘斘愷岪崈嗙搥鮓痙緾鈴淒俠蓜貞时琒塸斗曥鮌沎蠑迢涟畄浓北剕燃靮罗潵蒱窸閡崿轩佭塨蟎蓡檒穜瑩罡妛苇鵛飲龢騗蹵蚘憨诿頑躊錳瘾明坈蓌雝言塎阧讏鞯聛薬轔虽衛憓鄋軬媾顸协祑輶蘣閺餥涴雌绌侏糛奫蘳瘢尨稩夭爃虆娹啪痐吐蓄謱嗔諺澐眱媄鏹畲棽輰轷挘烇皹黨厺噮泷鑪宝駬轑娝颮垴崓淜抐寏;嘉螋淠诇納轊賠镩蜿憁捗恐煀鱁聾鏘薙傣峥劮芔蘟鈢皻油粈帾肖胄捃嗠搎雀儾截缺蹳