《饭店英语》精选课件.pptVIP

H = Housekeeper G = Guest H: Good morning. Housekeeping._____________________? G: Yes, I have some clothes to wash. ____________________________? Room 1603, Nancy Smith. H: Yes, madam. The housekeeper will come soon. (Several minutes later) H: Housekeeping. May I come in? G: Yes, I’d like to have these clothes sent to the laundry, please. H: Certainly, madam. ________________________________? Role play Situation 1: The guest will attend a party this evening. She asks the floor attendant about the babysitting service. You help her to solve the problem according to the hotel regulation. Thank you for your attention! * * Teaching Objectives 1 2 3 To have a good command of oral English of miscellaneous services To know the procedures of miscellaneous services To know some terms on miscellaneous services Basic Information Basic Information The guest should ask for baby-sitting service 3 hours in advance. The attendant should ask the time to take care of ,the age and habits of child ,and special requests clearly. Hotel can not provide baby-sitting service for children under 18 months. Basic Information Baby-sitting service Basic Information Basic Information Basic Information Lost and Found Ticket Laundry service ask whether the guest needs laundry service or not. tell the place to leave the laundry. ask the guest to fill in the laundry list. tell where to get the laundry list tell the guest how to fill in the list (the number of the laundry, requests, time to get back) tell the guest the time to send it back. when sending the laundry back, ask the guest to check it. Service procedure Service procedure II. Morning call service Greeting Ask time to wake up extend wishes How to Express Ⅰ. Laundry service 1. Excuse me．Have you any laundry？ 2. The laundry man is here to collect it． 3. If you have any，please just leave it in the laundry bag behind the bathroom door． 4. Please tell us or notify in the list whether you need your clothes iro