福电公司台式电脑备件服务项目风险管控-工商管理专业论文.docx

华 华 中 科 技 大 学 硕 士 学 位 论 文 II II Abstract With the development of laptop, net book and smart phone, from 2003 till now, the increase of the desktop sales revenue became flat. The companies’ competence has changed from OEM (Original Equipment Manufacturer) to RD, marketing and post-sales service. In order to meet customers swift changing demand in desktop parts supply of post sales service, companies have to summarize the post-sales experience, optimize the SCM (Supply Chain Management) solutions, shorten the turn around time, increase the flexibility and minimize the project risks. This thesis explores the project risk management of company Fudian for desktop post-sales parts fulfillment. Firstly, it starts with reviewing the content and characteristics of desktop spare parts fulfillment project in company Fudian. Then it summarizes the risk factor in the following project management period; project initiating, project planning, project executing, project controlling and project ending, so as to set up the risk measurement structure. Thirdly, it designs the project risk multi-hierarchical investigation questionnaires by using multi-criteria evaluation methods, releases the questionnaires to company Fudian’s project manager team, who has at least 5 years service experiences , then, by analysis the investigation result, comes out the critical ones. After that, it finds out the rout cause by using fishbone diagram graphic skill. Finally, the thesis puts forward the appropriate risk response and monitor plan, so as to help the management team to do project risk control. At the meantime, it is expected to be used as a reference or hint for future project managers controlling the related projects in post-sales service. Key words：Project risk; Desktop spare parts; Post-sales service; Risk control 独创性声明 本人声明所呈交的学位论文是我在导师指导下进行的研究工作及取得的研究成 果。文中除已经标明引用的内容外，不包含任何其他个人或集体已经发表或撰写过 的研究成果。对本文的研究做出贡献的个人和集体，均已在文中以明确方式标明。 本声明的法律责任由本人承担。 学位论文作者签名： 日期： 年 月 日 学位论文版权使用授权书 本学位论文作者完全了解学校有关保留