公众对于政府绩效满意度评价研究行政管理专业论文.docx

南京航空航天大学硕士学位论文 南京航空航天大学硕士学位论文 公众对于政府绩效满意度评价研究 公众对于政府绩效满意度评价研究 I I PAGE PAGE IV 摘 要 目前，随着我国服务型政府建设的逐渐加速，政府管理的民主化趋势也日趋明 显，作为政府绩效考评中主要评估体系之一的公民评价也成为了绩效评估深入发展 的必然趋势。然而，我国对于公众评价政府绩效的满意度研究仍处于起步阶段，政 府部门尚未开展系统的基于公众满意度的政府绩效评价指标的测评，评价模式缺乏 必要的统一。 本文基于服务型政府理论、政府绩效评估理论、公众满意度等与公众评价服务 型政府绩效的相关联的理论，在综合已有研究成果的基础上，通过资料收集构建出 公众对于政府绩效满意度评价的指标体系，并将指标体系形成问卷进行调查，得出 当前公众对于我国政府绩效的不满主要反映在公众对于政府的信任度不足，生态环 境重视不足以及公众社会保障力度不够等问题，揭示出其问题根源在于传统权力 观、扭曲的政绩观以及社会公平缺失等因素。继而通过树立正确的权力观，更新执 政理念、树立科学的政绩观，注重生态文明、完善社会保障，促进社会公平等三个 方面入手，已完善政府管理服务，进而提高公众对于政府绩效的满意度。同时，通 过对公民评价政府绩效的探索性研究，对于未来完善我国公民评价政府绩效体系有 一定的现实意义。 关键词：政府绩效，公众评价，绩效满意度 ABSTRACT At present, with gathering speed of Chinas Service-oriented government construction ,accelerated trend of democratization of government are becoming increasingly evident, as one of the major evaluation of government performance evaluation system, Citizen evaluation has become an inevitable trend of further development of performance evaluation. However, the satisfaction research for government performance of Citizen evaluation is still in the initial stage, the government has not begin Systems evaluation based on the public satisfaction index of the government performance appraisal, and notunified evaluation model necessary. Through the data collection and questionnaire survey, basing on the service government theory, government performance evaluation theory, and the related theory of public satisfaction with the public service-oriented government performance evaluation ,beside, the comprehensive of past studies, this paper construct the public satisfaction for government performance evaluation index system, and reflect a series of problems that public discontent the government current performance, for example, the government credibility shortage, ecological environment insufficient attention, and inadequate of the public social security . pointing out the problem such as the traditional authority, twisted achievements view and social justice missing. In addition, this p