图书情报机构隐性知识互动研究引入IPA理念的可行性分析.PDF

王培林：图书情报机构隐性知识互动研究引入IPA理念的可行性分析 Wang Peilin: Feasibility Analysis on Applying Interaction Process Analysis (IPA) to Individual Tacit Knowledge Interaction in Libraries and Information Organizations   17 图书情报机构隐性知识互动研究引入IPA理念的 可行性分析 * 王培林 （安徽大学管理学院） 摘  要  针对“图书情报机构隐性知识互动研究能否引入互动过程分析理论（IPA）”这一问题， 在分析Bales（1950）的IPA的基础上，从内在关联和外在关联两个方面探索图书情报机构隐性知 识互动能否引入IPA。结果发现：从内在关联来看，图书情报机构隐性知识互动与IPA均以情绪反 映为基础、以知识提供者与知识用户间的双向互动为核心、以问题解决为目标；从外在关联来 看，IPA有助于提高图书情报机构服务者隐性知识共享的意愿，推动隐性知识转移的实现，解释图 书情报机构的微观隐性知识互动。这些结果都证明，图书情报机构隐性知识转移可引入IPA。这些 研究也为图书情报机构探索如何在信息服务过程中把握用户的潜在认知及情绪提供借鉴与参考。 关键词  个体隐性知识互动  互动过程分析  图书情报机构 DOI: 10.13663/ki.lj.2016.06.003 Feasibility Analysis on Applying Interaction Process Analysis  (IPA) to Individual Tacit Knowledge Interaction in Libraries  and Information Organizations Wang Peilin  (Management School, Anhui University) Abstract To find out whether the theory of Interaction Process Analysis (IPA) can be applied to analyzing tacit knowledge interaction between individuals in information organizations, the paper analyzes associated internal and external relevance between IPA and individual tacit knowledge interaction. It finds out that individual tacit knowledge interaction in information organizations shares some essential characteristics of IPA. For example, it stresses emotional reactions, features dual interaction between users and knowledge providers, and aims to solve problems. Based on those, IPA will not only increases the sharing willingness of employees in information organizations, and promote tacit knowledge transfer, but also interprets the micro process of tacit knowledge interaction in information organizations. These findings reveal that IPA can be applied to studying the tacit knowledge interaction in information organizations. It could also help information organizations to understand users’ thoughts and emotions in information service. Key words In