基于J2EE面向财务公司的CRM系统设计软件工程专业论文.docxVIP

Finally, on the basis of the analysis and design models, and ultimately the design of this development project, summed up the software architecture model, class model, the database model and the critical use case interaction model. Be encoded with specific platform support J2EE Framework, the Apache Tomcat Server, the database system uses MySQL, the application layer using Java system service module, the JSP. The Html user interaction module. Key Words: J2EE;B/S;CRM 目 录 HYPERLINK \l _bookmark0 第一章 绪论 ...............................................................................................................1 HYPERLINK \l _bookmark1 1.1 课题的研究背景 ...............................................................................................1 HYPERLINK \l _bookmark2 1.2 国内外研究现状 ...............................................................................................1 HYPERLINK \l _bookmark3 国内 CRM 现状 1 HYPERLINK \l _bookmark4 国外 CRM 现状 2 HYPERLINK \l _bookmark5 1.3 发展趋势 ...........................................................................................................3 HYPERLINK \l _bookmark6 1.3.1 技术上发展趋势........................................................................................3 HYPERLINK \l _bookmark7 国外 CRM 新动向 4 HYPERLINK \l _bookmark8 国内 CRM 发展趋势 4 HYPERLINK \l _bookmark9 1.4 课题研究意义 ...................................................................................................4 HYPERLINK \l _bookmark10 1.5 本人工作及论文组织结构 ...............................................................................5 HYPERLINK \l _bookmark11 第二章 客户关系管理 ...............................................................................................6 HYPERLINK \l _bookmark12 CRM 基本概况 6 HYPERLINK \l _bookmark13 CRM 当前现状 7 HYPERLINK \l _bookmark14 2.2.1 现有 CRM 系统介绍 7 HYPERLINK \l _bookmark15 2.2.2 现有产品技术总结..................................................................................15 HYPERLINK \l _bookmark16 2.3 CRM 发展趋势