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组织行为学，麦克沙恩IMChap003.pdf

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Chapter 3: Perceiving Ourselves and Others in Organizations Instructor’s Manual to Accompany Organizational Behavior 7/e by Steven L. McShane and Mary Ann Von Glinow Chapter 3: Perceiving Ourselves and Others in Organizations Prepared by: Steven L. McShane, The University of Western Australia 1 © 2015 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter 3: Perceiving Ourselves and Others in Organizations Perceiving Ourselves and 3 Others in Organizations LEARNING OBJECTIVES After reading this chapter, students should be able to: 1. Describe the elements of self-concept and explain how each affects an individual’s behavior and well-being. 2. Outline the perceptual process and discuss the effects of categorical thinking and mental models in that process. 3. Discuss how stereotyping, attribution, self-fulfilling prophecy, halo, false-consensus, primacy, and recency effects influence the perceptual process. 4. Discuss three ways to improve perceptions, with specific applications to organizational situations. 5. Outline the main features of a global mindset and justify its usefulness to employees and organizations. CHAPTER GLOSSARY attribution process -- the per