华北石化公司流程管理问题研究-工业工程专业论文.docxVIP

中文摘要在入世及市场经济条件下，随着信息时代的到来，企业的生存和发展面临严 中文摘要 在入世及市场经济条件下，随着信息时代的到来，企业的生存和发展面临严 峻挑战，越来越多的企业逐步认识到竞争的焦点应该从产品生产、提供、营销的 具体环节与技术问题上，转移到组织结构、运作机制等流程性因素上。任何企业 只要拥有了独有的，面向顾客满意度的提高和不断创新、不断变革的流程技术， 以及这样一种强有力的流程管理能力，将会不断地创造出保持可持续的优势。 本文针对华北石化公司当前的管理结构及出现的管理问题，系统研究了流程 管理思想在石化企业的运用。通过论述流程理念的发展和流程的内涵及分类，详 细讨论了石化企业实施流程管理的相关理论。针对华北石化公司如何运用流程管 理思想，建立了流程管理的构成模型和实施方法论模型。在分析实行流程管理内 容和做法的基础上，本文深入讨论了华北石化公司流程管理的实施，流程管理机 制的建立，对华北石化公司基于流程管理的组织结构进行设计，同时扩展到跨企 业流程管理的层次研究。文章最后对华北石化公司实施流程管理提出了需要注意 的问题和相关建议。 关键词：流程管理；构成模型；流程管理机制；组织结构；跨企业流程管理 ABSTRACTUnder ABSTRACT Under the environment of global market and market economy，along with the advent of information times，more and more enterprises recognize that the competitive focus should transfer from the material mches and technology problems，producing， providing and marketing service，to some process facts such as organization structure and operation system．Any enterprise has the particular,facing the improving of customers’satisfaction，keeping innovating and transforming process technology，and such a strongly capacity of process management，it will keep creating the continuable advantages． In allusion tO the current management structure and arisen management problems of Huabei Petrochemical Company，this thesis researched the application of the process management idea in petrochemical enterprise by the numbers．Through dissertating the development of process theory，the meaning and the classification of process，the thesis discussed correlative theory of process management for petrochemical enterprise in detail．Aiming at how to apply the process management idea in Huabei Petrochemical Company，the paper established the structure model and methodology model．Based on analyzing the content of carrying on process management，the thesis discussed the implementing of process management,the foundation of process management system and the designment of organization based 011 process management in Huabei Petrochemical Company．Besides，the paper expanded to the study