哈尔滨医科大学护理寺人际沟通语言沟通的类型.pptVIP

Chapter 5 Language communication of nursing care 徐 欣 哈尔滨医科大学护理学院 主 要 内 容 语言沟通的基本知识 护士语言沟通的主要类型-----交谈 护士应具备的语言修养与技巧 Section 1 Basic knowledge of language communication Learning Objectives 掌握：语言沟通的含义 熟悉：语言沟通的作用及类型 了解：语言沟通的环境  含义：是指沟通者出于某种需要，运用有声语言或书面语言传递信息，表情达意的社会活动。 Definition and functions Information exchange Mental health Coordinate and improve the relationships As a tool Social Integration 语言沟通的类型 oral language communication －--advantages －－Limitations －－Style of OLC: daily and formal graceful －－Expression formal : express，say， speak，talk 自 学 内 容 Section 2 The main type of language Communication for nurse ----talking Learning Objectives 掌握：护患交谈中的常用语言 熟悉：交谈的含义及特点 了解：交谈的基本类型 交谈的含义 definition Talking is a form of language communication ,which is based on oral language as the carrier for exchanging of message. Characteristics of talking Widely and rapidly Flexible Popular and easy to understand Two-Way Communications Improvisation and acting according to circumstance Metacommunication The basic types of talking Individual talking The basic types of talking One sender and one receiver, each with own unique perceptions. Influenced by dynamics of creating, maintaining, and terminating a therapeutic nurse-client relationship. ? The logical outcomes are group cohesiveness . ? The logical outcome of one-to-one communication is the development of the nurse-client relationship. The basic types of talking face-to-face talking and non face-to-face centripetal pattern Common talking and therapeutic talking The common languages of nurse-client talking Guiding language Explanatory language Persuasive language Encouraging language The common languages of nurse-client talking Convictive language Consolatory language Hint language Section 3 Essential language accomplishments and skills of nurse Language accomplishments 语言的礼貌性 病人初到有迎声 进行治疗有称呼声 操作失误有歉声 病人合作有谢声 遇到病人有询