How酒水服务标准培训课件(ppt).pptVIP

9.倒葡萄酒Pouring the Wine 我们应该先为谁服务？ Who do we serve first? 主人先尝，然后女士 Host first to taste, then ladies 9.倒葡萄酒Pouring the Wine 我们如何倒葡萄酒？ How do we pour the Wine? 尽量站在客人的右边 Stand on the right Hand side where possible 将服务巾搭在左前臂上 Place the Waiters Cloth over our left Forearm 右手持瓶，确保稳固的拿着酒瓶 Hold the Wine Bottle in our right Arm, ensuring you have a firm hold 前言Introduction 我们有极好的葡萄酒，在北京朗豪酒店，必须由有礼貌，专业，接受良好培训的员工在适合的温度下小心地打开并使用正确的玻璃器皿来服务葡萄酒。 As we have an excellent selection of international Wines, these need to be opened carefully and served at LPBCA with correct Glassware, at the right temperature by courteous, professional and well trained Employees. 前言Introduction 我们希望每位客人体验 We want every Guest to feel the 感动 Touch 目标Objective 到这次课程结束的时候，我们的目标是要求你 了解符合我们酒店标准的“如何为客人展示和服务一瓶白或红葡萄酒”。 By the end of this Session, our Objective is to ensure that you have learned “How to present and serve a Bottle of White or Red Wine” with Confidence, and according to our defined Standards. 有什么问题吗？ Any Questions? 1.准备用具Prepare the Equipment What Equipment do we need? 我们需要什么用具？ A round Beverage Tray 一个圆形饮料托盘 A clean Tray Cloth 一块干净的托盘布 Red Wine or White Wine Glasses 红或白葡萄酒酒杯 Red Wine or White Wine Bottle 一瓶红或白葡萄酒 1.准备用具Prepare the Equipment 服务巾 Waiters Cloth 开瓶器 Waiters Friend 冰桶 Ice Bucket 底盘 Under Liner 1.准备用具Prepare the Equipment 我们需要检查什么？ What should we check about the Equipment? 托盘是干净和干燥的 The Tray is clean and dry 托盘是抛过光的 The Tray is well polished 托盘布是干净而无破损的 The Tray Cloth is clean and free from Stains, Holes or Tears 服务巾是干净和干燥的 The Waiters Cloth is clean and dry 1.准备用具Prepare the Equipment 玻璃杯干净明亮，没有破裂 Glassware is clean, polished and not chipped 冰桶是干净且抛过光的 Ice Bucket is clean and polished 红葡萄酒杯用来服务红葡萄酒 Red Wine Glasses are used for Red Wine 白葡萄酒杯用来服务白葡萄酒 White Wine Glasses are used for White Wine 2.检查葡萄酒Checking the Wine 我们要检查什么？ What do we need to check? 列在酒单上正确的葡萄酒和年份 Correct Wine and