杭州市经济适用房居民居住满意度研究-技术经济及管理专业论文.docxVIP

浙江工业大学硕士学位论文杭州市经济适用房居民居住满意度研究 浙江工业大学硕士学位论文 杭州市经济适用房居民居住满意度研究 唰唰唰dEm州附n 唰唰唰dE m州附nu 川川…A峙 川 州州咽a ， 川川川民 川 川川00 阳咄咄川咽A ， 唰Y a阳 摘要 自 1999 年杭州开始实施以经济适用房为主的住房保障制度以 来，经济适用房在解决中低收入家庭住房问题方面发挥了重要的作 用，但存在的问题也很多，也引起了社会极大争论。因此，将顾客满 意理论引入经济适用房领域的研究，对开展经济适用房绩效评价工作 具有十分重要的现实意义。 本文在对国内外相关理论和实证研究的基础上，结合杭州市经济 适用房的实际居住现状和居民住房需求，通过定性和定量相结合的方 法，借助层次分析法研拟了…套经济适用房居民居住满意度测评指 标，形成了经济适用房居民居住满意度评价体系，该体系主要包括规 划选址、周边公共服务设施、建筑质量、户型设计、物业管理和居住 感受等六个维度。应用该体系的衡量尺度，对杭州市经济适用房居住 情况进行实证研究，进而达到了解经济适用房住户目前对居住质量的 满意情况的目的。 研究结果表明，目前杭州市经济适用房巳基本得到了住户的认 可，住户对住房的周边公共服务设施、户型设计和居住感受等方面满 意度较高，但在建筑质量和小区物业管理配套服务等方面，居民的满 意度相对较低。最后，本文在对以上分析总结的基础上，有针对性的 提出提高杭州市经济适用房居住满意度的对策建议。 关键词z 经济适用房，满意度，指标，居民 n THE STUDY ON RESIDENTS SATISFACTION ABOUT AFFORDABLE HOU?NGINHANGZHOU ABSTRACT As the main part of housing protection system，affordable housing had played significant roles in the solution of the housing problem of mid-lowincome class and also made significant achievements in our social protection system since it w础 gradually implemented in Hangzhou in 1999，however，there are also many problems. In this thesis，there is great practical significance in the performance evaluation on affordable housing by the application of the theo叩of customer satisfaction. Based on 由e summary of the the。可and empirical research at home and abroad， 由is paper uses the AHP analysis method to study out a series of indicators which can be used ωevaluate the satisfaction of the living quality. These indicators can be divided into six categories，which are Site Selection，public service facilities， construction quality，unit desi伊， estate management and residential experience. Application of the evaluate system，也is paper studies to find out the satisfaction of affordable housing in Hangzhou. Research shows th硝 affordable housing in Hangzhou are basically recognized ， the residents consider the public 阴阳ice facilities，unit design and residential experience better than others. Additionally，由e construction quality