知识管理与资讯科技.ppt

* * * * * * * * * * * * * * * * * * * 知識管理與資訊科技 * 大綱 資訊價值鏈與知識管理 知識的各種觀點與資訊科技 知識的類型與資訊科技 知識管理流程與資訊科技 Intranet與知識管理 結論 * 為何要知識管理 知識經濟興起 資源基礎競爭優勢 不可分割 管理能力 歷史 知識資源重要性 知識早已存在組織 從資訊價值鏈看知識的價值 * 實體價值鏈 原料入庫 生產 成品入庫 行銷 銷售 虛擬價值鏈 資訊蒐集 組織資訊 選擇資訊 綜合資訊 配送資訊 新市場 虛擬價值鏈(Rayport and Sviokloa,1995) * 知識的各種觀點一(Alavi and Leidner,2001) Knowledge, Data, and Information Data is facts, raw numbers Information is processed/interpreted data Knowledge is personalized information Exposing individuals to potentially useful information Facilitating assimilation of information ?IT will be extended toward helping in user assimilation of information * 知識的各種觀點二 (Alavi and Leidner,2001) State of mind Knowledge is the state of knowing and understanding Enhancing individual’s learning /understanding through provision of information ? IT is to provide access to sources of knowledge * 知識的各種觀點三 (Alavi and Leidner,2001) Object Knowledge is an object to be stored and manipulated Building and managing knowledge stocks ? IT is to provide gathering, storing , and transferring knowledge * 知識的各種觀點四 (Alavi and Leidner,2001) Process Knowledge is a process of applying expertise Knowledge flows and the process of creation, sharing, and distributing knowledge ? IT is to provide link among sources of knowledge to create wider breadth and depth of knowledge flows * 知識的各種觀點五 (Alavi and Leidner,2001) Access to information Knowledge if a condition of access to information Organizing access to and retrieval of content ? IT is to provide effective search and retrieval mechanisms for locating relevant information * 知識的各種觀點六 (Alavi and Leidner,2001) Capability Knowledge is the potential to influence action Building core competencies and understanding strategic know-how ? IT is to enhance intellectual capital by supporting development of individual and organizational competencies * 知識的分類(Nonaka and Takeuchi,1995) 可編撰，外顯知識Codified knowledge 事實知識Know-what 原理與規則Know-why 默會，內隱知識Tacit knowledge 技能知識Know-how 知道產生的源頭知識Kno