微软的知识管理战略.ppt

* * * People liked this breakdown. Potential knowledge works for people. Technology mapping is good as well. Some question is we are veering too far into KM speak and away from business language of customers. Do we need to do tacit, explicit etc. Mixed views on this. JP felt that this was OK at this level. Interesting that folks felt our use of “explicit” is incorrect. Not just “assets”…need to understand this. Some comments around search and tracking. Search is perceived as a negative, as it is historically broad, unfocused and requires lots of manual sifting of results. * People liked this breakdown. Potential knowledge works for people. Technology mapping is good as well. Some question is we are veering too far into KM speak and away from business language of customers. Do we need to do tacit, explicit etc. Mixed views on this. JP felt that this was OK at this level. Interesting that folks felt our use of “explicit” is incorrect. Not just “assets”…need to understand this. Some comments around search and tracking. Search is perceived as a negative, as it is historically broad, unfocused and requires lots of manual sifting of results. * * * * * * * * * Key Points: Microsoft and its technology partners can play a key role in helping to build the information technology foundation upon which customers can build Knowledge Management solutions. We work closely with ISVs, Systems Integrators, and developers with specialities in a range of industries who can help create solutions on the MS platform. Our broader partner community also includes the consulting organizations who can help companies through the sorts of changes required to get the most from Knowledge Management. By supporting a vast array of partners, customers have choice in the products they acquire to help them, and choice in the experts they choose to bring in to help create their solutions. Microsoft supports and stands behind all of these partners to ensure that the solutions