团队成员人格特质与人际冲突知觉－个体层级之分析-中华商管科技学会.PDFVIP

商管科技季刊 第八卷 第一期 民國九十六年 49 Commerce Management Quarterly, Vol. 8, No.1, pp. 49 ~ 68 (2007) 團隊成員人格特質與人際衝突知覺－個體 層級之分析 TEAM MAMBER’S PERSONALITY AND PERCEPTION OF INTERPERSONAL CONFLICT －INDIVIDUAL LEVEL ANALYSIS 朱志忠 龍華科技大學企管系 Chih-Chung Chu Department of Business Administration Lunghwa University of Science and Technology 摘要 本研究探討在人格特質與衝突知覺上，運用於群體層級與個體層級研究的資料蒐集、 分析方式、及兩者在分析結果上的差異與原因。計 120 位大學在學學生為樣本，探討和善 性與情緒穩定性特質對於人際衝突的影響。研究結果除驗證以往文獻在和善性、情緒穩定 性特質與任務衝突、關係衝突的負向關聯性結果外，也說明團隊衝突之研究，在研究方法、 資料蒐集與分析上，所必須注意的重點，並提出自陳量表用於研究上的限制、以及可行的 輔助方法。作者也在文後提出討論及後續研究方向的建議。 關鍵詞：資料分析、人格特質、任務衝突、關係衝突 ABSTRACT The study aimed to explore the difference between group-level personality-conflict perception studies and individual-level ones in data collection, analysis, and results. One hundred and twenty college students participated in this study, focusing on the correlation between personality traits and interpersonal conflict. The result revealed that, as previous studies, there was a negative 50 商管科技季刊 第八卷 第一期 民國九十六年 correlation between personality （i.e. agreeableness and emotional stability ）and conflict perception （i.e. task conflict and relationship conflict ）respectively. This study stressed that the result of individual-level analysis could reinforce the deficiency of group-level studies and would bring more awareness to group-level machinery. Limitations on self-report scal e and suggestions were also addressed for the future study. Keyword: data analysis, personality traits, task conflict, relationship conflict