领导能力与沟通管理.pdf

Service Leadership Handout “LEADERSHIP IS AN INFLUENCING PROCESS。 IT IS ABOUT GETTING THINGS DONE THROUGH OTHERS” 领导是影响的过程，是通过发动其他人来 完成工作 1 LEADERS AND MANAGERS 领导和管理人员的区别 LEADERS do the right things MANAGERS do things right 经 领导人做正确的(该做的)事情 理人把事情做到准确无误 LEADERS get others to want MANAGERS get others to do to do 领导人可以令其他人很乐 经理人要求其他人去做 意的去做 LEADERS have followers MANAGERS have sub- 领导人有追随者支持