电子邮件的有效沟通.pdf

Email Communication Efficiency 什么是电子邮件？ What is Email? 什么是电子邮件？ What is Email? 是一 种通过网络实现相互传送和接收信息的现代化通信方式 It is a modern communication way to realize internal and external information transmission and receiving through web 使用E-mail 的利与弊 Advantage and disadvantage of using E-mail 利：Advantage  电子邮件速度快 Fast speed of E-mail  与世界各地的客户和同事保持联系的一种非常经济的方式 An extraordinary economical way to keep in touch with our customers and companions all over the world.  方便与和不同地域的多组人群同时沟通重要信息  To communicate critical information to multiple people in different locations  可以作为书面凭证 As a written receipt. 使用E-mail 的利与弊 Advantage and disadvantage of using E-mail 弊 Disadvantage  不够直接，失去能直接感受对方面部表情/肢体语言的机会 Indirect ， lose the opportunity to gauge person’s facial expression/body language.  你所想表达的意思/情绪容易被误解 Meanings/emotions easily misunderstood  无法立刻得到回应和反馈（与电话、面谈等相比） cannot get quick response and feedback (compared with telephone, face-to-face talk)  遣词造句可能缺乏应有的尊重 words and expressions maybe lack respect 使用E-mail 的利与弊 Advantage and disadvantage of using E-mail 弊 Disadvantage  拼写错误， wrong spelling  有时难以撤回 can not recall when people already read  写一封电子邮件是需要时间和经过深思熟虑的，匆匆忙忙完成的很有可能带有意气用事 的感情色彩将会给你带来麻烦。 hand writing a letter for example, takes time and requires reflection…a quick email can be dashed off full of emotion = trouble  CC过多人会造成不必要的信息流失和麻烦而且会有很多垃圾邮件阻塞你的信箱，并浪 费读者的时间。 Copy too many people cause unnecessary information loss and trouble，and fills people mail box wasting of time by the readers. 什么情况下建议使用E-mail When to suggest using E-mail ? 什么情况下建议使用E-mail? When to suggest using E-mail ?  给与会者发送会议纪要 Send meeting notes to the attendants  比较正式的书面信息确认（电话或面谈之后） As