哈尔滨电业局客户服务中心管理系统的总体设计与实现-农业工程、农村电气化与自动化专业论文.docxVIP

Analysis Analysis and Design ofHarbin Electric Power Bureau Customer Service Center Manage System Abstract Along with the progress of power system innovation in China,how to improve the work of marketing and service ofelectric power enterprise by combining the modernization instrument and advantaged method of management becomes a important problem in the presence of every handlers to adapting to the development of market economy The Customer Service Center of Electric Power emerged．as the times require in order to improving the work of service for the society The paper includes the unitary design and realization of a management system of customer service center in the all，by full) comprehending and analyzing the operation actuality of the Customer Service Center of Electric Power of Harbin Power Bureau．The study achievement includes four parts as fcIllows： 1)Analyzingthe settingoforganization，thefunction ofmanagementand system status， indicating existed shortages and pu牡ing forward a series of consummate management system ofHarbin Power Supply Bureau． 2)Putting forward the whole design project including two sub—system of the Call center and GPS rush to repair assistant management．It becomes truth that using the information of marketing and production together mad modernization of customer management 3)One key point of the study is to establish sub-system of Call center．Along with the development of computer technology,the coming ofthe information era,customers should be infi3rmed quickly and easily,and enjoy services conveniently．The topological network of the call center based on the PBX decreases equipment capacity in the most limitation by far and brings down the cost ofequipment．It becomes truth that customer celerity consultation． 100king up and complain by specialized service in time comprehensively． 4)Putting forward the building project of GPS rush to repair assistant management system based on廿1e fact of Customer Service Center of Electric Power of Harbin