民航乘务英语.pptVIP

Cabin English 民 航 乘 务 英 语 付检新 应用外语系旅游英语教研室 Teaching Objectives By the end of this unit, Students will: gain knowledge of in-flight services cultivate the spirit of cooperation Grasp useful words and expressions related Identify passengers who have never traveled by air before, and try to make the flight more enjoyable for them. Identify passengers who have language difficulties and try to provide services for them. Turbulence What can cause turbulence? Changes in atmospheric pressures, jet streams, mountain waves, cold or warm fronts, or thunderstorms. How can passengers get injured by in-flight turbulence? Not wearing seatbelts, moving around the cabin, injured by baggage falling down from overhead compartment when the doors open Meals snacks: On flights lasting more than 2 hours: more comprehensive meals such as beef, chicken, pork and vegetarian meals. Meals snacks: On international or long haul flights: a vast range of meals such as breakfast, lunch dinner and snacks in between meals. Company Logo LOGO Unit Four In-flight Part 1 Reading Part 2 Dialogues Part 3 Role Play Part 4 Supplementary Materials Contents Step 1 Basic information about in-flight services Step 2 New words and useful expressions Step3 Group discussion Part 1 Reading I. CA’s duties during flight Check the special information log and the seating chart for passengers who require special attention. Step 1 In-flight Service Step 1 In-flight Service Learn to be sensitive to the special needs of certain groups of passengers. Make frequent cabin checks throughout the flight. Answer call buttons promptly and courteously. Step 1 In-flight Service Responsible for the neatness and cleanliness of the passenger cabin. Responsible for keeping the passengers up to date on information about the flight. Control the cabin temperature. Look after the flight crew. Before the plane arrives at its destination, the cab