客房部英语培训资料.docVIP

客房部英语培训资料 Making up the room（清洁房间） RA: Housekeeping, may I come in? 我是服务员，可以进来吗？ G: Sorry, I’m busy right now. Can you come later? 抱歉，我现在正忙。你能等会儿来吗？ RA: Certainly. What time would be convenient for you? 好的，那何时方便呢？ G: About 10:30 in the morning. 上午10:30 RA: I will come over after 10:30。 好的，那我10:30 后再来。 RA: Housekeeping, may I come in and make up your room now?我是服务员，可以进来清洁房间吗？ G: Could you wait a few minutes please? 请等会儿好吗？ RA: Certainly. Madam. When would you like me to come over? 好的夫人。何时您方便我过来呢？ G: In 15 minutes. 再过15分钟吧。 RA: I’ll be back in 15 minutes. Can I take your laundry now or later? 15分钟后我再来。现在能收洗衣吗，或是等会儿。 G: Oh thank you. You can take it now. 哦,谢谢，现在可以收。 H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now? 先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？ G: No, not now. Thanks. 现在不要。谢谢。 H: When is the most convenient time for you? 您什么时间方便呢？ G: Can you make it up when I am out? 我出去的时候打扫好吗？ H: Certainly. Could you telephone us when you are out? Our number is 5. 当然可以。您出去的时候打我们电话好吗？我们号码是5。 G: Ok. I will. 好的。我会的。 H: Thank you. Sorry for disturbing you. 谢谢。很抱歉，打扰了。 H: Good morning, sir/madam. This is Housekeeping. Can we make up your room for you now? 先生/女士，早上好。房务中心。请问现在可以打扫您的房间吗？ G: No, not now. Thanks. 现在不要。谢谢。 H: When is the most convenient time for you? 您什么时间方便呢？ G: In fifteen minutes. / At 10 o’clock. 15分钟后。/ 10点钟。 H: Thank you. Sorry for disturbing you. 谢谢。很抱歉，打扰了。 Laundry Service（洗衣服务） RA: Housekeeping. May I come in to pick up your laundry? 我是服务员，可以进来收取衣物吗？ G: Come in please. 请进。 RA: Do you need dry cleaning or pressing? 您要干洗还是净烫？ G: Dry cleaning please. 干洗。 RA: Do you need express service? 您需要快洗服务吗？ G: Yes, I’d like it back as soon as possible. 需要。我需要衣物尽快返回。 RA: It takes only 4 hours. 快洗衣物只需要4个小时。 G: Fine, please do it. 好的。就快洗吧。 RA: Your laundry will be back in 4 hours. 4个小时后您的衣物会被送回。 G: Good afternoon, I can’t find the laundry bag. I have some laundry. 下午好。我找不到洗衣袋。我有衣服要洗。 H: The laundry bag is in the right drawer of the TV cabinet. 洗衣