HND 员工培训与开发.doc

PAGE 4 Scottish Qualifications Authority Assessment Exemplars for Higher National Units AG Bell Ltd. A.G. Bell Ltd., is a private sector company specialising in 24/7 call centre services. Based in High Town, Scotland to meeting its demanding 要求高的targets for response rates反应率. When traditional manufacturing industries were at their peak, High Town experienced very little unemployment. With the downturn in traditional industry, unemployment rates reached an all time high. In addition to these high levels of unemployment, the potential可能的workforce tends to be往往是low skilled with higher than average representation平均代表性among disadvantaged groups弱势群体. AG Bell Ltd relocated重新安置to High Town five years ago attracted to the area by inward investment外来投资 grants offered AG Bell Ltd has a reputation名誉throughout遍及 the industry for its innovative approach to HR Employing 180 staff, the flat水平的organisation structure (see diagram below) facilitates促进 a supportive支持的, enabling culture, where people are valued as a key resource and developed to meet business needs. The company’s approach要求to its workforce is reflected表现in its desire渴望to achieve the Investors in People Standard over the next year. The workforce at AG Bell Ltd is diverse多种多样的and the organisation benefits from the opportunity ?机会to recruit吸收staff from a variety of disadvantaged groups. The workforce has above average representation表现of Black Minority Ethnic少数民族workers, disabled残疾的workers and workers with criminal records犯罪记录. Due to rapid expansion, the organisation needs to expand its workforce by 40 employees. To enable使可行；this to happen, the company will relocate迁移to larger premises假定in High Town during the next two months.  Assessment task 1 Outcome(s) covered 1a,b,c Assessment task instructions Prepare a Training Strategy for the Organisation This assessment is based on the case study of AG Bell Ltd As the HR Manager of AG Bell Ltd, you have been asked to develop a Training Strategy for the next two years. The tra