餐饮部新员工入职培训计划.docVIP

Method 培训方式 Training Steps 培训步骤 Time 时间 Latest Updated: PAGE: PAGE 21/ NUMPAGES 21 Latest Updated: TIME \@ M/d/yyyy 9/2/2011 PAGE: PAGE 1/1 THE WESTIN SHENZHEN NANSHAN 深圳益田威斯汀酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task 任务：Attending Dept. Orientation 参加部门的入职培训 Code 序号： TAO－FB－Taste－0001 Objectives目的：At the end of this session, each trainee will be able to：ensure thorough knowledge and familiarisation. 在本节课结束后，每为员工将：确保彻底了解并且熟悉本部门。 Standard标准：Prior to commencing work in the department, all newly hired and transferred associates will attend and complete a 1-5 day structured orientation (depends on size of the outlet and position). 所有新到的员工都在上岗之前，1－5天的部门入职培训 （根据部门情况及岗位 )。 Resources培训器材：Flip Chart, Marker Pen, Handouts. 白板，白板笔，讲义 Method 培训方式 Training Steps 培训步骤 Time 时间 Ice Breaker 打破僵局 Introduce today’s topic 介绍今天话题 Details 细节 Group discussion 小组讨论 Review 回顾 Make a introduction by each associate one by one. Includes name, department. 作一个简单的自我介绍，包括：部门，姓名。 Introduce all outlets information in FB department. 介绍所有餐饮部的各部门信息。 All outlets name, location in FB. 介绍所有餐厅的名字及位置。 The seats and characters of each restaurant. 介绍每个餐厅的座位数及餐厅经营特色。 FB department principle and outlet principle (based on the associates in which outlet) 宣读餐饮部指导原则和各部门指导原则 （ 各部门指导原则安只对应各部门员工 〕。 Separate associates into 3-4 groups to summarize today’s topic, make a excise. 把员工分成3－4组讨论今天的培训内容并做练习。 Deliver the handouts to associates. 把讲义分发给员工。 Q: How many outlets we have in FB department? Where is the location of each restaurant? 我们有多少餐厅，分别是什么？位置在哪里？ Q: What are the specialties of each restaurant? How many seats are in each restaurant? 每个餐厅的特色是什么？每个餐厅有多少座位？ 5 min 5分钟 20 min 20分钟 10 min 10分钟 5 min 5分钟 THE WESTIN SHENZHEN NANSHAN 深圳益田威斯汀酒店 TRAINING ACTIVITY OUTLINE 培训活动纲要 Task 任务：Sign in Sign out 签到和签出 Code 序号： TAO－FB－Taste－0002 Objectives目的：At the end of this session, each trainee will