扁平化信息 图表紫色欧美风格模板讲义汇总.pptxVIP

SOCIAL CUSTOMER;WHO IS THE;THE SOCIAL CUSTOMER TOUCHES NEARLY EVERY CORNER OF THE GLOBE.;TODAY’S SOCIAL CUSTOMER IS:;FACEBOOK;TWITTER;80%; 88% 88% OF CUSTOMERS are in uenced by reading reviews.;HOW DOES THIS SHIFT IN AUTHORITY AFFECT;UNFORTUNATELY, MANY ORGANIZATIONS STILL DO NOT BELIEVE IN THE AUTHORITY OF THE SOCIAL CUSTOMER.;88% of consumers are less likely to buy from companies that ignore complaints and questions on social media.;THE MOST SOCIALLY PROACTIVE COMPANIES SEE SOLIDRE SULTS: Customers who engage with companies over social media spend 20% to