管理学组织文化与环境限制因素-交通大学.PPT

* * * * * 1. Creating an Ethical Culture High in risk tolerance Low to moderate aggressiveness Focus on means as well as outcomes *Be a visible role model. *Communicate ethical expectations. *Provide ethics training. *Visibly reward ethical acts and punish unethical ones. *Provide protective mechanisms. * 2. Creating an Innovative Culture Challenge and involvement Freedom Trust and openness Idea time Playfulness/humor Conflict resolution Debates Risk-taking * 3. Creating a Customer-Responsive Culture Hiring the right type of employees Having few rigid rules, procedures, and regulations Using widespread empowerment of employees Having good listening skills Reduce role ambiguity and conflict, increase job satisfaction （內部顧客） Having conscientious, caring employees willing to take initiative * 4. Creating a culture that support Diversity Increasing heterogeneity in the workforce More gender, minority, ethnic, globalization…… Inclusive: 關羽，包拯，Johnny, Anderson…… China: 對職涯發展積極企圖心，高度配合度 Aging workforce 嬰兒潮世代 (baby boom), 1946~1964, 紀律 Ｘ世代 (generation X), 1965~79, Ｙ世代 1980~94, me now, 創意，行銷 Z 1995~2009, α * * 5. Workplace Spirituality Strong sense of purpose Focus on individual development Trust and openness Employee empowerment Toleration of employees’ expression 討論：威盛，長榮，杜俊元，游芳來。 * 1. 定義 2. 特定 (specific) 環境: CSCP 顧客，供應商，競爭者，壓力團體 3. 一般 (general) 環境: STEPGD 社會文化，科技 ，經濟，政治法律，全球，人口統計。 *HMO, PEST, 寵物商機，少女化，一把槍一個子彈 * Those factors and forces outside the organization that affect the organization’s performance. Components Specific: external forces that have a direct and immediate impact on the organization. General: broad economic, socio-cultural, political/legal, demographic, technological, and global conditions that may affect the org. * * Customers Competitors Suppliers Public Pressure Groups The Organization General Environment Specific Environment Occupational Safety and Health Act of 1970 Consumer Product Safety Act of 1972 Equal Emplo