运筹帷幄--微软程序经理培训教材.ppt

* Communication Strategies: Meetings Be exclusive, only include people who are necessary Setup clear goals and agendas beforehand Listen with deep, genuine attention. Tune in to both words said and emotions underneath Guide impulsive feelings toward deeper inquiry and dialogue. Get to the heart of the problem, spot and stop deviations along the way Use entrainment to control heated discussions Write meeting minutes to recap progress and expectations PM’s Leadership Aspects Solely responsible for the shipping of the product Have product’s vision, inspire commitment in team members Make decisions on features and trade-offs Schedule and drive team meetings Prioritize tasks, assign work items and set expectations Decide milestones and drive schedules Prepare and avoid disaster Leadership Strategies: Earned power Inspire team with vision, passion and commitment Earn respect by listening to team members and making sound decisions Earn trust not necessarily by telling people what to do, but by convincing people through reason Be dependable and accountable in tough situations Leadership Strategies: Making Decisions You own project only means you are responsible, don’t expect everything your way Voting is not deciding, it’s absolving yourself of management responsibility Good decisions leave many unhappy. Tips: Have courage: know when to be a leader Keep mind open for debates, gather all related facts Apply best judgment Work for support of key players Work for rough consensus Persuade or manage everyone else Leadership Strategies : Pushing Release Commit yourself first, then expect team commitment Facilitate needs and clearing roadblocks Set detailed goals and expectations, negotiate beforehand and demand results Push for features to finish, not grind the person. Attitude is key Demand best from team, but stand for team against unrealistic requests Leadership Strategies: Avoiding Disaster Admit that disaster is possible Set expectations around risk propositions Cl