毕业论文：《酒店大学生员工流失原因与对策》.docVIP

精品 PAGE 精品 毕 业 设 计（论 文） 题 目： 酒店大学生员工流失原因与对策 系 别： 经济管理学院 专 业： 旅游管理 班 级： 学生姓名： 学 号： 20070630143 指导教师： 精品 摘要 改革开放以来，随着旅游业的迅猛发展，酒店业也呈蓬勃发展之势。特别是近十年来，我国旅游酒店业的快速发展对于旅游酒店业格局产生了很大的影响。酒店是服务性行业，包括有形设施和无形服务两个方面，酒店提供的一切产品和设施归根结底是服务，这一性质决定了它要通过保证高质量的服务来满足顾客日益增长的物质和文化需求，以求得生存和发展，并从中获取利润。随着世界性金融危机的爆发，我国酒店业受到了前所未有的冲击，人才的竞争也愈演愈烈。现阶段，我国酒店业的员工流失现象相当严重，尤其是近年来，旅游酒店行业大学生人才的流失相对高于其它服务行业。大学生员工是酒店未来不可或缺的人力资源储备，对酒店的管理创新发展起着不可或缺的作用。这种流动已经制约了我国酒店业的持续发展，所以研究酒店大学生员工流失问题，并针对这些酒店问题提出相应的对策，使酒店面对现充分调动大学生员工的主动性和积极性，努力提高员工素质，尽量减少人员流失，对于维护我国酒店业的稳定发展，优化酒店人力资源配置，取得长足发展有着重大的意义。 关键词：酒店；人才；大学生员工；流失 Abstract Since the reform and open policy, along with the rapid development of tourism, the hotel industry also develops vigorously. Especially in recent ten years, the rapid development of tourism and hotel industry produces great impact on the pattern of tourism and hotel industry. Hotel is service industries, including tangible facilities and intangible service. All the products and facilities which are provided by the hotel are service. This property decides that it meets customer‘s growing material and cultural needs by ensuring high quality services so that it can survive and develop and make profit. With the worldwide financial crisis, hotels in China are shocked unprecedentedly. The talent competition has become more and more intensified. At present, especially in recent years, staff turnover is quite serious in Chinese hotel industry. The drain of college students talents in hotel industry is higher than other service industry. College students are indispensable human resource for hotel. They play an indispensable role on the development of management and innovation. This flow has restricted the sustainable development of hotel industry in China. To research the problem of the drain of college students, propose corresponding measure, mobilize undergraduates staff initiative, strive to